Return, Exchange, & Warranty
Customers may request return, exchange, warranty, or repair services through this link. Within 30 days upon receipt of the order, return or exchange request can be submitted. After 30 days of receipt and within warranty period, only free repair is guaranteed, although we may do exchange at our discretion. Out of warranty period, part and labor costs apply if you request repair services.
If you are in the US, we will provide a prepaid shipping label and issue a full refund after receiving the item if the item is not as described, is damaged, or is defective. If we have provided a shipping label but find no problems with the returned item, the shipping cost will be deducted from the refund amount. If you are an international buyer, we will reimburse $30 max per return shipping.
If there is no issue with the item but you do not want it, to get a full refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. You also need to pay for the return shipping cost.
You need to send the item(s) back to us within 14 days of return approval or receipt of the replacement item(s) if you have put down security deposit to get the replacement item(s). Otherwise, we may charge some restocking fee. Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons incured by the customer
Any item that is returned more than 30 days after delivery
Phoenix Android Radios only replaces items within 30 days of receipt if they are defective or damaged. We will cover shipping cost.
There are two ways to exchange:
1. You can send back the original one first, and we will send out a replacement after receiving it.
2. If you prefer to receive the replacement sooner, you may put down a security deposit, and we can send out a replacement before you return the original one. We will refund the deposit once we receive the one you send back.
To send us the original one, you can submit a request here and send your item to:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the item is damaged due to your mistake or negligence, then we may approve a partial refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 business days.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.